{"id":621,"date":"2019-01-17T14:30:59","date_gmt":"2019-01-17T13:30:59","guid":{"rendered":"https:\/\/www.beesmile.fr\/?p=621"},"modified":"2020-12-22T17:47:01","modified_gmt":"2020-12-22T16:47:01","slug":"fond-et-fun-on-aime","status":"publish","type":"post","link":"https:\/\/www.beesmile.fr\/index.php\/2019\/01\/17\/fond-et-fun-on-aime\/","title":{"rendered":"Fond et Fun, on aime !"},"content":{"rendered":"\n<p>Voil\u00e0 des journ\u00e9es comme on les aime, du fond et du fun !<\/p>\n\n\n\n<p>Renforcer le bien-\u00eatre au travail passe par un bon mix entre fond et fun. Chez BEE Smile, on aime associer les deux. La premi\u00e8re est souvent porteuse de <strong>sens<\/strong>, la deuxi\u00e8me porteuse de <strong>reconnaissance<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Du fond !<\/h4>\n\n\n\n<p>Un atelier pratique sur la relation client attentionn\u00e9e pour le compte de la MNT, ou comment conclure un appel avec une attention personnalis\u00e9e et renforcer l&rsquo;attachement \u00e0 la marque. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"519\" height=\"346\" src=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/berkeley-communications-650145-unsplash.jpg\" alt=\"\" class=\"wp-image-642\" srcset=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/berkeley-communications-650145-unsplash.jpg 519w, https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/berkeley-communications-650145-unsplash-300x200.jpg 300w\" sizes=\"(max-width: 519px) 100vw, 519px\" \/><\/figure>\n\n\n\n<p>Apr\u00e8s avoir sensibilis\u00e9 les participants \u00e0 la relation client attentionn\u00e9e, nous avons choisi un cas d&rsquo;usage. Sur la base de ce cas d&rsquo;usage, les conseillers ont r\u00e9fl\u00e9chi \u00e0 diverses options leur permettant d&rsquo;imaginer une relation client attentionn\u00e9e. Pour finir, les conseillers ont proc\u00e9d\u00e9 \u00e0 la r\u00e9daction des \u00e9l\u00e9ments de langage permettant d&rsquo;utiliser cette relation client attentionn\u00e9e lorsque le contexte de l&rsquo;appel s&rsquo;y pr\u00eate. <\/p>\n\n\n\n<p>Voil\u00e0 une premi\u00e8re \u00e9tape de ce qui peut devenir une <em>relation client par les \u00e9motions.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Du fun !<\/h4>\n\n\n\n<p>Pour r\u00e9compenser les 3 meilleurs contributeurs \u00e0 un challenge commercial sur 2 mois, BEE Smile a organis\u00e9 un rallye gourmand en 2CV dans Bordeaux. Pendant le rallye, les participants repartaient de chez les commer\u00e7ants avec des gourmandises pour les partager avec leurs coll\u00e8gues dans un grand gouter de fin d&rsquo;apr\u00e8s midi. <\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"620\" height=\"826\" src=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181212_140404.jpg\" alt=\"\" data-id=\"683\" data-link=\"https:\/\/www.beesmile.fr\/?attachment_id=683\" class=\"wp-image-683\" srcset=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181212_140404.jpg 620w, https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181212_140404-225x300.jpg 225w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" width=\"580\" height=\"773\" src=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181213_150016.jpg\" alt=\"\" data-id=\"684\" data-link=\"https:\/\/www.beesmile.fr\/?attachment_id=684\" class=\"wp-image-684\" srcset=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181213_150016.jpg 580w, https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/20181213_150016-225x300.jpg 225w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/IMG_1538.jpg\" alt=\"\" data-id=\"685\" data-link=\"https:\/\/www.beesmile.fr\/?attachment_id=685\" class=\"wp-image-685\" srcset=\"https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/IMG_1538.jpg 640w, https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/IMG_1538-300x225.jpg 300w, https:\/\/www.beesmile.fr\/wp-content\/uploads\/2019\/01\/IMG_1538-285x214.jpg 285w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p>3 Journ\u00e9es au total r\u00e9alis\u00e9es \u00e0 la MNT, chez Handicall Bordeaux, et chez T\u00e9l\u00e9performance Bordeaux<a href=\"https:\/\/www.linkedin.com\/feed\/topic\/?keywords=%23teleperformance\"><\/a>. <\/p>\n\n\n\n<p>Un bel exemple qui d\u00e9montre que l&rsquo;on peut agir sur la qualit\u00e9 de vie au travail ET sur les performances !  Retrouvez d&rsquo;autres leviers d&rsquo;am\u00e9lioration de l&rsquo;engagement salari\u00e9 : <a rel=\"noreferrer noopener\" target=\"_blank\" href=\"https:\/\/www.beesmile.fr\/\">https:\/\/www.beesmile.fr\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voil\u00e0 des journ\u00e9es comme on les aime, du fond et du fun ! Renforcer le bien-\u00eatre au travail passe par un bon mix entre fond et fun. Chez BEE Smile, on aime associer les deux. La premi\u00e8re est souvent porteuse de sens, la deuxi\u00e8me porteuse de reconnaissance. Du fond ! Un atelier pratique sur la&hellip;&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":685,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[5,4,7],"tags":[],"class_list":["post-621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bordeaux","category-management","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/posts\/621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/comments?post=621"}],"version-history":[{"count":2,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/posts\/621\/revisions"}],"predecessor-version":[{"id":3465,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/posts\/621\/revisions\/3465"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/media\/685"}],"wp:attachment":[{"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/media?parent=621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/categories?post=621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.beesmile.fr\/index.php\/wp-json\/wp\/v2\/tags?post=621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}